Shipping policy

Shipping Policy

We’re not a big e-commerce brand—we’re a small, handmade, real-life jewellery store based in Ahangama, Sri Lanka. Most of what we make is best experienced in person (ideally with a sea breeze and a cup of ginger tea in hand). That said, we do offer limited shipping when it makes sense.

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What We Ship (and What We Don’t)

Due to Sri Lankan export restrictions, we do not ship internationally any items containing:

• Silver

• Gold

• Gemstones

We can ship:

• Brass jewellery

• Stainless steel items

• Clothing and accessories

These items are sent via Sri Lanka Post (Registered Mail).

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Local Delivery

We offer free courier delivery within Sri Lanka on all orders. Whether you're in Colombo, Ella, or down the street in Midigama—we’ve got you.

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International Shipping (with a little asterisk)

While we don’t encourage international shipping, we understand sometimes you’ve fallen in love with a piece and just need it.

If you're overseas and ordering something we’re able to send (see list above), we’re happy to ship it—but once we hand over the tracking number, the responsibility is yours. We can’t guarantee delivery times, delays, or postal issues in your country. If it gets lost or delayed in transit, we won’t be able to refund or replace it. We wish we had more control, but our jewellery bench doesn't come with a postal service.

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Need help?

If you’re unsure whether we can ship something to you, just drop us a message at hello@oliveyu.com and we’ll figure it out together.