Absolutely! Our studio in Ahangama, Sri Lanka serves both as a jewellery store and a workshop. Feel free to visit us anytime to explore custom options or to browse through our available jewellery collections and pieces. If you are looking for jewellery in the Galle Region of the South Coast of Sri Lanka we would love to meet you!

You can find us in Ahangama, conveniently located next to Sagara restaurant on Matara Road.

Just a friendly reminder to give us a call in advance on Christian and Buddhist public holidays to ensure that we're available to assist you. We look forward to welcoming you to our studio!

Yes! Bring your gift certificat in store and we will gladly accept it.

Absolutely, feel free to reach out if you wish to cancel your order. While we can't guarantee cancellation for items that are already in the manufacturing process, we will certainly do our best to assist you, especially when it comes to custom made designs. Your satisfaction is important to us!

Certainly, we're happy to accommodate your preferences for ordering and payment. If you'd like to place an order and make payment over the phone, we can assist you with that.

Alternatively, we can also send you an invoice via email or provide you with our bank details for direct debit.

Please keep in mind that international charges may apply if you're calling from overseas so we recommend calling up via Whatsapp.

Your convenience is important to us, so please let us know how you'd like to proceed.

If you wish to retail our items in your own store, please feel free to contact us via email for any inquiries or orders. Please feel free to reach out to us at hello@oliveyu.com with your questions, requests, or details about the products you're interested in. We're here to assist you and provide the information you need.

Yes! Currently we mostly make gold to order, but hoping that will change soon. If you want a piece in gold, reach out to us via email.

We want you to be delighted with your new purchase! However, if you find the need to return an item due to a defect, we're here to assist.

At Olive Yu, we aim to ensure your satisfaction. If, for any reason, you are not completely satisfied with your purchase, please reach out to us at hello@oliveyu.com. We provide a 30-day warranty from the date of arrival to cover any defects, such as loose stones or if your jewelry arrives in less than perfect condition due to postal mishandling. In the event of our error, we are committed to rectifying the situation. Please note that the 30-day warranty does not cover scratches from west and tear, oxidisation of metals, incorrect sizing (unless it's our mistake), or if jewelry that has been lost, stolen, dropped, or damaged but the customer in other way.

To initiate a warranty claim, kindly email us at hello@oliveyu.com or message us on WhatsApp +94 742 643 081 , providing a description of the issue, a photograph, and your order number. We will review the information and will arrange for a repair in cases of manufacturing issue, this may even be repaired in your local area to minimize shipping, environmental impact and make it all round faster for you.

If the item is ordered in the wrong size a refund will not be issued, so make sure you get your correct size before ordering by following our size guide or contacting us.

For commissioned pieces and custom orders (including engraved items), unfortunately, we cannot offer refunds. However, if the item is damaged or there was a mistake on our part, we will work closely with you to rectify the situation. Please note, in some cases it is more economical to have the item repaired at your local jeweller. If the issue is deemed a manufacturing defect will cover those costs to ensure your item is returned to you a quickly as possible. We want to limit our carbon footprint and avoid unneccessary shipping. .

Please see returns for more information on how to return.

Please be aware that, before making a purchase, we encourage you to understand that we do not provide refunds on items unless there is a manufacturing defect. Our jewelry is meticulously handcrafted, reflecting the concept of slow fashion. Crafted with precious metals and gemstones, our pieces are designed to be enduring wardrobe essentials. We urge you to be mindful of your purchases, aligning with our commitment to minimizing our carbon footprint.

All orders that are in stock and do not require a resize or alterations will be dispatched within 5 days. Items that require a resize will take a further 5 days but depends on how many sizes we need to change and how drastic the difference is. The time does vary but we hope to keep you updated. Hit us up if you are in a rush and we will try and work some magic. 

All international deliveries are sent through international couriers (usually DHL, Fedex or Amarex depending on the country). Due to being located outside of the city we first courier your order to our shipping provider. You will receive an email with tracking details once the shipping provider has logged it into the system. Tracking details are nice and detailed so you can track exactly where your package is!

If you order one item in stock, and another on pre-order or custom, both items will be shipped together when they are both ready. 

Items pre-ordered will take 5-10 working days to handcraft, but if you have made any special requests for gemstones that require sourcing it may take a little longer. Happy to keep you updated, or answer any questions you have. Just give us a buzz!

Additionally, please bear in mind that shipping times will vary depending on the destination country. We appreciate your patience as we work to provide you with exceptional quality and craftsmanship in every piece of jewelry we create.

Show customers how much time they have for testing your products

Link to your returns policy.

Shipping on international orders is USD$20 for standard and USD$27 for express shipping.

Orders over $300 get free express shipping! 

Domestic shipping within Sri Lanka is free of charge!

Please check your country's tax and import duties carefully. All fees are the responsibility of the buyer. Customs will contact you if they require any taxes paid, and we will forward any correspondence.

Rest assured, we prioritize transparency and keep you informed every step of the way when it comes to tracking your order:

1. Tracking Number: Once your order is shipped, we provide you with a tracking number. This number allows you to monitor the progress of your package during transit.

2. Online Tracking: Using the provided tracking number, you can easily check the current location and status of your order through the tracking link provided. This link ensures that you're always in the loop regarding the whereabouts of your package.

3. Local Courier Services: In some cases, your order might be handed over to a local courier service in your country for the final delivery. If this occurs, we'll provide you with updated information about the new courier company and a new tracking link.

4. Contacting Us: If you ever have concerns about the status of your order or its delivery, please don't hesitate to reach out to us at hello@oliveyu.com. We're here to help address any questions or issues you might have.

Your satisfaction and peace of mind are important to us, and we want to ensure that your order reaches you in a timely and secure manner.

When it comes to order inquiries and returns, we've got you covered with our streamlined process:

Online Orders:
If you've placed an order through our online platform, simply provide us with your order number. This unique identifier allows us to access all the necessary details related to your purchase. Whether you have questions about your order's status, shipping, or any other inquiries, your order number or email address is the key to quick and efficient assistance.

In-Store Purchases:
For purchases made in our physical jewelery store, we kindly ask that you present your receipt. This helps us verify the date of your purchase and ensures that we're able to provide accurate assistance for any inquiries you might have regarding the products you bought in-person.

Our goal is to make the process as seamless as possible for both online and in-store customers. By providing the appropriate information, we can swiftly address your needs and ensure your experience with us is positive and hassle-free. If you have any questions or concerns, please don't hesitate to contact us at hello@oliveyu.com.

We're here to help you find the perfect fit for your ring:

Ring Sizing Guide:
To determine your ring size, we offer a convenient ring sizing guide. This tool allows you to accurately measure your finger and determine the ideal ring size. By following the instructions provided in the guide, you can confidently choose the size that will ensure a comfortable and snug fit for your new ring.

In-Studio Sizing (Sri Lanka):
For our customers in Sri Lanka, we welcome you to visit our studio in Ahangama. Our professional team will be delighted to assist you in getting professionally sized. This personalized service ensures that you find the exact ring size that suits you best.

Whether you're using our online ring sizing guide or visiting our studio, our aim is to make sure your ring fits perfectly and feels just right. If you have any questions or need further assistance, please don't hesitate to reach out to us at hello@oliveyu.com.

We understand that finding the right ring size is important, and we want to help you make the best choice:

1. International Orders:
For international orders, please note that we are unable to offer returns for items ordered in the wrong size. However, we recommend reaching out to a local jeweler who can assist you with resizing the item to your desired size.

2. Resizing within Sri Lanka:
If you're located within Sri Lanka, we offer resizing services at our studio in Ahangama. You're welcome to bring your item to our studio at any time for resizing. Alternatively, you can send the item to us via courier, but please be aware that we are not responsible for courier costs or any potential loss during transit.

Please keep in mind that not all rings can be resized, so we recommend contacting us first at hello@oliveyu.com to discuss the feasibility of resizing your specific item.

Before making a purchase, we encourage you to consult our sizing guide. If possible, getting sized by a jeweler in your home country can also help ensure a more accurate fit. Our goal is to help you find the perfect ring size that you'll love wearing. If you have any further questions or concerns, please don't hesitate to reach out to us.

Our jewelry is predominantly crafted from sterling silver and gold. Each of these metals has its unique properties, characteristics, and care requirements.

Sterling Silver:
We use nickel-free sterling silver for our silver jewelry and components. Sterling silver is an alloyed metal composed of at least 92.5% pure silver, with the remaining 7.5% consisting of a mixture of zinc and copper. This combination of metals enhances the strength and durability of sterling silver, making it suitable for everyday wear. It's important to note that fine silver, which is 99.9% pure silver, is not commonly used for jewelry due to its softness and susceptibility to damage.

Gold:
Gold has been a popular metal for jewelry for centuries, prized for its durability, luster, and resistance to corrosion, tarnish, and rust. It is malleable and well-suited for intricate designs. The purity of gold is measured in carats (or karats in the US), with 24 carats representing pure gold. The carat system indicates the percentage of gold in an alloy, with the rest being other metals like copper and silver.

Different carat values represent different levels of gold purity:

• 24ct = 100% pure gold
• 22ct = 91.6% pure gold
• 18ct = 75.0% pure gold
• 14ct = 58.5% pure gold
• 9ct = 37.5% pure gold

Most gold jewelry is stamped with a fineness mark that indicates its carat value (e.g., 375 for 9ct, 585 for 14ct, 750 for 18ct, etc.).
It's important to understand the properties and care requirements of each metal to ensure your jewelry retains its beauty and quality over time. If you have any questions or concerns about caring for your jewelry, feel free to reach out to us at any time.

Silver jewelry can sometimes develop a blackened or tarnished appearance due to a process called oxidation. This occurs when the metal comes into contact with hydrogen sulfide (sulfur), a substance present in the air. The oxidation of silver can happen more quickly in environments with high humidity and exposure to light, particularly in tropical climates.

Certain personal care products such as cosmetics, body lotion, perfume, deodorant, and hair spray can accelerate the process of oxidation when they come into contact with silver jewelry.

It's important to note that the occurrence of oxidation does not indicate that the jewelry is not made of real silver. In fact, all noble metals, including silver, have their own unique ways of interacting with the environment and developing a patina over time. While some people prefer the aged look that oxidation can bring to silver jewelry, others may prefer to maintain the original shine and luster of the metal. Remember that a certain level of oxidation is a natural characteristic of silver and can enhance its unique appearance. If you have any questions about caring for your silver jewelry or dealing with oxidation, feel free to reach out to us for guidance and advice.

For more detailed care instructions, please visit our dedicated jewelry care page.

To clean your jewelry at home, follow these steps:

1. Prepare a Cleaning Solution: Fill a bowl with warm water and add a small amount of mild dish soap. Mix the solution gently to create a soapy mixture.

2. Use a Soft Toothbrush: Take a soft toothbrush and dip it into the soapy water. Gently brush around and under any gemstones and their settings. Be careful not to apply too much pressure, especially on delicate pieces.

3. Rinse Thoroughly: After brushing, rinse the jewelry under hot water to remove any soap residue. Make sure to rinse thoroughly to avoid leaving any soap behind.

4. Air Dry: Place the cleaned jewelry on a clean cloth or towel to air dry. Avoid using paper towels, as they can scratch the metal.

To further maintain your jewelry's condition:

5. Store Separately: Prevent jewelry pieces from rubbing against each other by storing them separately. Use the Olive Yu pouch or box provided to protect your items from scratches and friction.

6. Protect from Sunlight: Store your jewelry in a safe, cool, and dry environment away from direct sunlight. Sunlight and heat can cause metals and gemstones to fade or discolor over time.

7. Prevent Bending: Take extra care with delicate items such as thin rings and earrings. Sterling silver is relatively soft, so it's important to store these pieces where they won't get bent, dented, or scratched.

By following these care instructions, you can keep your jewelry looking its best and maintain its longevity. If you have specific questions about caring for a particular piece of jewelry or need further guidance, feel free to reach out to us. We're here to help you enjoy your jewelry for years to come!

Both Gold and Sterling silver is indeed considered hypoallergenic for most people, as it is generally well-tolerated by individuals with sensitive skin. However, it's worth noting that while sterling silver itself is hypoallergenic, some people might experience skin reactions due to various factors such as sweat, dirt, or other substances that can accumulate on the jewelry. Regular cleaning, as mentioned earlier, can help minimize these reactions.

On the other hand, brass contains copper, and copper allergies are not uncommon. While brass jewelry is often coated with a protective layer to minimize skin contact with the metal, some individuals may still experience a skin reaction if they have a sensitivity or allergy to copper. It's important to be aware of your body's reaction and take appropriate precautions.

If you notice any skin irritation or unusual reaction while wearing jewelry, it's a good idea to remove the jewelry and clean the affected area thoroughly. If the issue persists or worsens, you may want to consult a dermatologist or medical professional to determine the cause of the reaction and receive appropriate advice.

As always, maintaining proper hygiene, cleaning your jewelry regularly, and being mindful of any known allergies or sensitivities can help ensure a comfortable and enjoyable jewelry-wearing experience.

Yes! We do. Please contact us via email hello@oliveyu.com.au and we can help you further.

Custom designs require personalized attention and expertise to bring your vision to life. The design fee for custom pieces varies based on the complexity of the design and the materials involved. Here's a general overview of the design fee structure:

We have a minimum order value of US$300 for custom order.

For a more accurate estimate of the design fee for your specific custom piece, we recommend reaching out to us with your ideas and design requirements. You can contact us at hello@oliveyu.com or visit our bespoke page for detailed costings and to start the conversation about your custom design. We're excited to work with you to create a one-of-a-kind piece that reflects your style and personality.

Our custom design service at Olive Yu is designed to ensure your unique vision comes to life. We understand the significance of creating a personalized piece of jewelry, whether it's a small accessory or a special engagement ring. Here's an overview of the custom design process and the approximate timeframe involved:

1. First Contact:
When you initially reach out to us with your custom design idea, we'll respond within 2 working days to discuss the details further. During this stage, we'll delve into the practical aspects of the design, including suitable metals, gemstone options, budget considerations, and any specific timelines. Once the design and budget are agreed upon, a 30% deposit is required to initiate the process.

2. Design & Gem Sourcing:
Depending on the design, we may need to source specific gemstones that align with your vision. This stage also involves refining the design further to match your preferences. We offer both hand-sketching and computer-aided design (CAD) options to provide you with design renders. The duration of this stage can vary based on the complexity of the design and the rarity of the chosen gemstones. For more intricate designs, please allow up to two weeks for completion.

3. Final Approval & Crafting:
Once the final design is approved and the gemstones are selected, our master jeweler Tharindu will commence the meticulous process of handcrafting all elements of the piece. We'll keep you engaged throughout this stage by providing photographs of the crafting process. The timeframe for this stage depends on the complexity of the design: simple designs typically take 1-2 weeks, while more intricate designs may require 2-3 weeks.

4. Final Payment & Delivery:
Upon completing the crafting process, and once the final payment is received, your custom-designed piece will be carefully packaged in our signature Olive Yu gift box. You can choose to have the item delivered to your preferred address or arrange for collection.

We're dedicated to ensuring that your custom-designed jewelry reflects your unique style and personality. Whether it's a simple accessory or a complex engagement ring, we're here to make the process enjoyable and memorable for you. Feel free to contact us at hello@oliveyu.com to begin the journey of creating your dream piece of jewelry.

The time required for each custom design can vary depending on several factors. Here are some general guidelines for the timeframes involved in different stages of the custom design process:

1. Design & Gem Sourcing:
For customizations of our existing jewelery collection pieces or relatively simple designs, the design and gem sourcing stage could take around 1-2 weeks. This involves refining the design, selecting suitable gemstones, and ensuring all details align with your vision.

2. Crafting:
The crafting stage can vary based on the complexity of the design, the rarity of the gemstones, and the intricacy of the craftsmanship. On average, crafting a custom piece could take anywhere from 1-3 weeks. Simple designs typically require less time, while more intricate and complex designs may take longer.

It's important to note that each custom design is unique, and the timeframe can be influenced by factors such as the number of revisions needed, the availability of specific gemstones, and the level of intricacy in the design. To get a more accurate estimate of the time required for your specific custom design, we recommend reaching out to us with your ideas and preferences. This will allow us to provide you with a more personalized timeframe based on your vision.

Feel free to contact us at hello@oliveyu.com to discuss your custom design idea, and we'll be more than happy to provide you with a better understanding of the time it might take to bring your unique piece to life.

When it comes to creating custom pieces using gemstones provided by customers, we approach each order on a case-by-case basis. While we understand the desire to incorporate personal gemstones into your custom design, there are certain risks associated with working with external gemstones that have not been sourced by us.

During the gem setting process, there is a potential risk of breaking or cracking the gemstone, especially if the gemstone has undergone treatments or heating processes. When we work with gemstones from customers, we may not have complete information about the specific treatments or history of the stone. As a result, there is an increased risk of cracking when heat is applied during the setting process.

While instances of gemstones breaking are not common, it's a consideration that we must take seriously. In the rare cases where we do accept customer gemstones for a custom piece, we want to emphasize that we cannot assume liability for any potential damage that may occur during the setting process.

If you're interested in incorporating your own gemstones into a custom design, please reach out to us at hello@oliveyu.com to discuss the specifics of your gemstones and design ideas. We'll be happy to provide guidance and insights on the feasibility and potential risks associated with using external gemstones in your custom piece.

We respect and value the uniqueness of each custom piece we create for our customers. While we retain the rights to the designs we create, we have a strict policy against replicating custom pieces for other customers. Your custom design is a one-of-a-kind creation tailored to your preferences, and we are committed to maintaining the exclusivity and individuality of each customer's design. Your trust and satisfaction are our top priorities, and we want to ensure that your custom piece remains special and unique to you.

Certainly! We're delighted to offer customisation options for any of our jewellery collection pieces to suit your preferences. However, please note that we adhere to ethical standards and will not replicate another designer's intellectual property. If you have designs from other sources that you'd like to use as inspiration, please feel free to share them with us. We can draw inspiration from those designs to create a unique piece tailored to your style and preferences. Our goal is to craft exquisite bespoke jewelry that reflects your individuality and taste.